We craft every piece from recycled 925 sterling silver and 14 k gold-filled wire. Both alloys are nickel-free and hypoallergenic, so even sensitive skin can wear them all day.
Our gem curator partners with small-scale, conflict-free mine cooperatives in the U.S., Madagascar, and Brazil. Every sapphire, opal, or quartz is traceable back to a responsible source.
Each piece is made to order within 1–2 business days. Standard U.S. shipping is free and arrives in 5–8 business days once dispatched. Need it sooner? Choose expedited checkout for 2- to 3-day delivery
Not yet. To protect our small-batch workflow (and avoid customs delays that can damage delicate pieces), we currently ship only within the United States.
Absolutely! We accept a limited number of bespoke commissions each month. Email sketches or inspiration photos to support@chaggu.shop, and our head metalsmith will follow up with a quote
You have 30 days after delivery to request a return or exchange. Items must be unworn and in original packaging. Buyers cover return shipping; we’ll process a refund within 3–5 business days of receipt.
Download our printable sizing guide or visit any jeweler for a professional measurement. If you guess wrong, we offer one free resize—just cover the postage to and from our studio.
Yes. Checkout is protected by 128-bit SSL encryption, and payments are processed directly through PCI-compliant gateways (Visa, Mastercard, Amex, Apple Pay, Google Pay, Shop Pay). We never store full card numbers.
Store pieces in a dry pouch, avoid harsh chemicals, and polish gently with the complimentary microfiber cloth we provide. Sterling may develop a natural patina; a quick wipe restores its shine.
Snap a photo of the issue and email us within 48 hours of delivery. We’ll send a prepaid return label and ship a free replacement—or issue a full refund—right away.